Return and Refund Policy

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PARTS RETURN POLICY

1089 Solutions Consulting LLC. will consider requests by Customers to return parts in accordance with this policy. If 1089 Solutions Consulting LLC. accepts a customer request to return a part(s), the Customer will be provided with a credit note in exchange for the returned part(s). In some instances, Customers will also be charged a restocking fee.

How to initiate a return

To initiate a part(s) return request, Customers should contact the 1089 Solutions Consulting LLC. through emailing Admin@1089Solutionsconsulting.com. 1089 Solutions Consulting LLC. will review the Customer’s eligibility to return the part(s) in accordance with this policy. If 1089 Solutions Consulting LLC. accepts the return of the part(s), the part(s) must be clearly identified and be accompanied by relevant documentation identifying the part(s).

Days to return and when time starts

1089 Solutions Consulting LLC. will consider parts return when the part is receipted by 1089 Solutions Consulting LLC. within 30 days of delivery of the relevant part or payment for the part, whichever occurs earlier. (Refer refund levels below)

Parts credit and shipping refunds

If 1089 Solutions Consulting LLC. accepts the return of the part(s) in accordance with this policy:

If the part is returned within twenty-eight (30) days of delivery, the Customer is entitled to receive a credit for the full price of the part.

If the part is returned more thirty (30) days after delivery, the Customer is entitled to a credit for the full price less a restocking fee of $55 or 15% of the price whichever is the greater.

Fees for shipping and transport will not be credited or refunded.

Condition of part return

To be eligible for a return the part(s) must be:

in a saleable condition including in their original, undamaged packaging; accompanied by their original purchase documentation; and part(s) currently stocked by 1089 Solutions Consulting LLC.

Exclusions

1089 Solutions Consulting LLC. is unable to accept the return of: custom made parts, unstocked parts, used parts, unsealed filters, gaskets, batteries, ball or roller bearings, cups, cones, belts, seals, hoses, opened kits or parts; and parts usually sold in pre-packaged quantities where the quantity sold to the customer is less than the pre-packaged quantity.

Return processing time 

1089 Solutions Consulting LLC. will endeavor to process the return within 14 days of its arrival at the relevant 1089 Solutions Consulting LLC. distribution center.